Employee Resources

If you’re having troubles with your password it can be a lot quicker for you to update it yourself rather than contacting Helpdesk and hoping Jared or Ryan are available to assist. Here are the steps to self-service your password:

1. On any computer or your phone navigate to http://mail.comcareme.org
2. At the login screen use only your first initial and last name as your username (AFakename) and whatever your last working password was to log in.
3. If your password is beyond the expiration it will ask you to change your password before you proceed.
   1. If your password hasn’t expired yet, there is no longer an easy way for staff to self-service this. We recommend just waiting for it to expire and then follow the above steps, or if it’s imperative that this be done before it expires please call the Helpdesk extension and they can help you with this.

Helpdesk can not change your password via email

If you are locked out of your email because of password troubles, if possible, please ask your Supervisor or Coworkers for these steps. If that’s not possible or you run into challenges with these steps Helpdesk is always here to assist.

One thing we’ve been noticing recently is there have been drivers for Webcams, Microphones, and Speakers bundled within Windows Updates. When these updates sit waiting for the computer to be restarted long enough, it will eventually make those devices unusable. This goes for many different hardware and software features that Windows Updates might effect. So if you notice your computer acting unusually, the first step should be to Restart and install any waiting updates and see if that resolves the issue. Due to the length of time installing those updates takes, it might be a good idea to check at the end of your work day if any updates are waiting and do the reboot then.

It’s better to email or call the Helpdesk specific contacts to get assistance rather than Jared or Ryan specifically. There are times when one, the other, or sometimes both of them are indisposed and in a pinch Dawn might be able to offer assistance in their absence. The emails to Helpdesk also land in a ticketing system which organize the requests in an easy to access space that makes them harder to get lost in a sea of other emails.