Youth Charter

“Our Promise” … Shaw House will work to meet the needs of young people who are homeless by providing a variety of services in a manner that recognizes your dignity, improves your quality of life and moves you towards a successful future.

When youth receive services from Shaw House we pledge to uphold your:

Right to have basic needs met.
Right to be respected in and by the community
Right to live in a clean safe and chemically free environment
Right to be treated fairly and with respect
Right to express yourself through your dress and individual style
Right to have others respect your property.
Right to make a complaint and express your concerns and disagreements
Right to your personal space
Right to an education

In Addition… you can expect:

That you will have the right to work with trained, open, friendly and supportive staff who will always try to treat you fairly.
That a code –of-conduct will be agreed with you and displayed in each program.
That we will respond to complaints in a prompt, honest and confidential manner.

In return we expect that you will take responsibility for:

Upholding the safety of all youth staying at Shaw House.
Participating in a plan for personal safety and personal development.
Respecting diversity of all youth and staff.
Maintaining good relationships within the community.
Respecting each other, Shaw House staff, and Shaw House property.