Employee Resources
Obtaining IT Assistance
Requests for computer related assistance should be sent to helpdesk@comcareme.org where they are logged and tracked automatically.
Useful Links
Community Care Remote Desktop Website (New)
Transparency in Coverage-Health Plans https://hpitpa.com/transparency-in-coverage-machine-readable-files/
Useful Software
Screwdrivers is a program that will assist you with connecting any printer installed on your personal computer to our terminal severs to allow you to print to them. To download the software, click here and download the 32 or 64 bit version of the Screwdrivers client depending on which version of Windows you have. Once you have downloaded the Screwdrivers installer, please follow these instructions to install and configure it.
Remote Support
Community Care uses TeamViewer to provide remote support for staff. To start a remote support session with an IT technician, click here, choose “Run”, and then provide the technician with the ID and password that appear on your screen.